1. What is Virtual Web Hosting?
2. Can I have my own domain name?
3. Do you offer dial-up internet access?
4. Do you offer web page design services?
5. Can I upgrade or downgrade my plan?
6. Can I check domain name availability?
7. Does Commerce Blvd handle domain registration?
8. Can I transfer existing domain names to Commerce Blvd's management system?
9. What is propagation?
10. How much is the domain registration fee?
11. Is 6000MB/month of data transfer going to be enough to support my web site?
12. How do I transfer files to my web site?
13. Will I have unlimited access to update my pages?
14. Can multiple domains point to the same HTML files?
15. Can I use my account for commercial purposes?
16. Can I resell space within my own account?
17. Do you accept international orders?
18. What contract and payment terms are available?
19. Do you offer technical support?
20. How long does it take to set up a new account?
21. How do I place an order?
22. Why doesn't Commerce Blvd offer plans with unlimited bandwidth?
23. What is your Price Freeze Guarantee Policy?
24. What is your 30 Day Money-back Guarantee Policy?

Commerce Blvd specializes in Virtual Web Hosting which means that you can find a home for your web site on our active SUN web servers and establish a presence on the internet. We can help register your own domain name which will become your unique address on the World Wide Web (ie: yourname.com). However, owning your own domain name does not suggest that you are renting web space for a web site. Even though you may own a domain name, you must have your domain name hosted in order for your web site to be visible on the World Wide Web.  See our Web Hosting Services for more information.

Note: If you change internet providers or web hosts, you will not have to announce a new email address (you@yourname.com will remain yours, regardless). 

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Yes, you can check to see if a domain name has been taken yet, and reserve domain names here. Commerce Blvd's Domain Name Manager allows you to maintain complete control over all your domains.

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No, you will need local internet access in order to maintain your web site and retrieve email addressed to your site. Providing a specialized service means that we do not have hundreds of modems to maintain, enabling us to devote more time to our customers and to the addition of enhancements to the entire site. Our SUN Microsystem web servers are connected to the internet via dual OC48 lines to ensure a high level of performance.

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Yes, we offer web design and site management. If you are using PowerCommerce or SoftCart software, there are templates that you can utilize, as well.  

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Yes. You can upgrade or downgrade your plan, there is a $15 fee for each account downgrade.

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Yes. You can check domain availability direct from our web site.

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Yes, you can check to see if a domain name has been taken yet, view the pricing and/or reserve domain names here.  

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Yes. A number of our customers have transferred domains to our service. You can save time and money, by managing all of your domains from this site. Includes email notification of domains about to expire, an online account control panel to manage all your domain names and more.

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Once your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

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The cost for a domain name registration depends on the extension (for example .com, .net or .org) and the amount of time you register it for.  You can purchase a name for a minimum of one year and a maximum of up to ten years. Check to see if a domain name has been taken yet, view pricing and/or reserve domain names here.  

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Our experience has shown that 6000MB/month will be more than enough bandwidth for the average web site. Depending on the quantity and sizes of your files, this could support many thousands of hits per month.  Note that only 1%-2% of our customers have exceeded the 6000MB of data transfer threshold.  Although our Start Up Plan accommodates 6000MB of data transfer, and also we have several others that offer even more (up to 20,000MB data transfer).

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Files must be transferred to the web server via File Transport Protocol (FTP). If you have a PPP internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, CompuServe, and Prodigy may have a built-in FTP interface.  An FTP tutorial is available.

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You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

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Yes, we offer a "Domain Pointer Service" service whereby additional domain names can point to an existing web hosting account or within any sub directory of the same account.

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Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the internet community. If desired, secure processing is available from our Professional and up plans. which provides an environment whereby payment information (such as a credit card number) can be transmitted from web browser to web server in an encrypted mode.

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Yes. You can resell space within your account. However, you will be responsible for its content.  

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Yes. We are pleased to have customers around the world and we're as close as your computer. If desired, we can host non-US domain name extensions.

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We require a minimum 3 month contract, however longer contracts are available at intervals of 6, 12 and 24 months.  Commerce Blvd, Inc. accepts VISA, MasterCard, American Express and Discover.  Payments are scheduled to be charged automatically on the contract's renewal date.  

Please read the Web Hosting Agreement

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Yes. We encourage our customers to send email to support@commerceblvd.com with questions or concerns about their web site. We are relatively quick to respond to support email up to about 10pm CT on week days. If we cannot offer a solution to a concern within a reasonable timeframe, we will invite you to call us or we'll call you directly.

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Orders submitted before 7pm which include payment information will be processed the same day! Once an account is set up, an activation notice will be sent to you via email including a userid, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given their own IP address to access their site via the web prior to the completion of either domain registration or transfer.

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You can place an order for our Virtual domain accounts directly from our web site 24 hours a day.

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We have done our homework and provide a fair value in our plans. Our bandwidth prices not only include bandwidth, but also CPU. So when a site becomes very popular, we have to provide adequate bandwidth and CPU. Many providers assume that their server(s) will crash at a certain point so they do not meter traffic. What happens to the rest of the paying customers on that server? To accommodate the high volume niche, we have a high volume plan and the next step is a dedicated server. Performance is not cheap and we have to keep expanding if we want to be leaders. Monitoring bandwidth and CPU utilization closely assures that we offer the best performance and reliability in the industry. Our policy also prevents abusive customers who have little regard for acceptable internet conduct.

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When a customer purchases web hosting services from Commerce Blvd, we will honor a "price-freeze" on the current plan rate, ensuring that your cost for that service will never be increased.

NOTE:  The price-freeze-guarantee does not apply to upgrades/plan changes or promotions, in which the rate for services may differ.

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Each of Commerce Blvd's web hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding any setup fees and domain registration charges.

NOTE: This policy does not apply to our E-Commerce Plans due to the license agreement required by Mercantec for a minimum of 90 days. It also does not apply to any additional services such as overages, disk space, pop accounts, etc. Please read our Customer Contract Agreement in detail.

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